On this yr’s version of Shopper Reviews’ annual automotive reliability survey, Tesla’s Mannequin X, an electrical SUV, completed under automobiles such because the Jaguar F-Tempo and GMC Acadia on its checklist of the 10 least dependable automobiles. In reality, the group’s survey locations the Mannequin X because the least dependable automotive.
To give you its reliability scores, Shopper Reviews asks automotive house owners about service visits and upkeep points, specializing in “17 bother areas, from nuisances — similar to squeaky brakes and damaged inside trim — to main bummers, similar to out-of-warranty transmission repairs or bother with four-wheel-drive techniques.”
Tesla claims, in a press release responding to the survey, that present buyer satisfaction with the Mannequin X is way increased than the Shopper Reviews survey suggests, as a consequence of ongoing enhancements to the automotive. “Shopper Reviews’ reliability scores lag properly behind present actuality provided that their survey is carried out many months earlier than the outcomes are printed,” Tesla stated.
Shopper Reviews has been conducting its reliability surveys amongst automotive house owners since 1952. The most recent survey outcomes rank the Kia Niro, an all-new hybrid mannequin, as probably the most dependable. Vehicles from Toyota and Lexus maintain seven spots on the highest 10 most dependable checklist.
Tesla raises plenty of factors to contest Shopper Reviews in its response, noting that it initially gave the Mannequin S, when that automotive launched, its greatest score ever in its automotive critiques, however then revoked that score after reader complaints. Tesla additionally notes that Shopper Reviews would not keep in mind its over-the-air updates, which have added software-based security options to current autos.
In its press launch concerning the reliability survey, Shopper Reviews stated that it expects the brand new Tesla Mannequin three to have above common reliability based mostly on the improved reliability of the Mannequin S.