“Maybe it is best to change to a different cable firm… oh, that is proper, we’re the one one on the town.”
Cox has began charging overage charges to clients who exceed their information limits in California, bringing the nation’s third largest cable firm a bit nearer to nationwide deployment of knowledge caps.
Beforehand, Cox’s California clients technically had month-to-month caps, however there was no enforcement of overage charges. Transferring ahead, Cox subscribers within the state pays $10 for every extra block of 50GB after they go the month-to-month cap.
Clients who signed up for the 1Gbps “Gigablast” service previous to September 26 of this 12 months will get limitless information plans at no further cost, whereas all different California clients can have a 1TB (1,024GB) cap.
However whereas Cox clients in another states will pay an additional $50 for limitless information, that possibility would not appear to be out there in any of Cox’s 4 California markets (Orange County, Palos Verdes, San Diego, and Santa Barbara). Cox posts region-by-region particulars of its information caps and overage charges at this webpage.
Earlier than this week, Cox was already implementing information caps and overage charges in Arizona, Arkansas, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Nebraska, Nevada, Ohio, and Oklahoma. Cox customers in Rhode Island and Virginia nonetheless technically have month-to-month caps however no enforcement of overage charges, whereas Massachusetts and North Carolina appear to be exempt from the Cox information caps altogether. Cox operates in 18 states and has about 6 million residential and enterprise clients.
The Comcast mannequin
Cox has largely adopted the Comcast information cap mannequin, with the identical overage fees and the gradual city-by-city rollout.
The brand new overage fees drew the eye of The San Diego Union-Tribune. “Slightly below 2 p.c of Cox Communications’ subscribers in San Diego blow previous their one-terabyte information cap every month, stated [Cox] spokeswoman Ceanne Guerra,” the paper reported yesterday.
However that proportion will nearly definitely rise over time until Cox adjusts the cap upwards. In late 2013, when Comcast enforced a 300GB month-to-month cap, the corporate stated that solely 2 p.c of its clients used greater than that. By late 2015, that was as much as eight p.c, and Comcast boosted the cap to 1TB.
Many purchasers have disputed overage charges, saying the Comcast meter is incorrect, and in some circumstances the shoppers have been confirmed appropriate.
No matter what brought on an overage, Comcast customer support reps usually inform clients who complain about excessive information readings that another person could be utilizing their community, and Cox seems to be heading down the identical path.
“Some individuals are simply heavy customers for no matter motive,” Guerra stated, in accordance with the Union-Tribune. “However there are some clients, we predict, who’ve in-home Wi-Fi and possibly they haven’t secured it with a password. So it might be open and different folks could be tapping into it.”