Lyft says it has been listening to driver requests.


In its push to be the great man, Lyft is rolling out new driver initiatives.

The ride-hailing firm stated Monday it is including options like 24/7 cellphone assist, sooner on-line help and Spanish language assist. Lyft stated these new additions got here at drivers’ requests.

“It is actually been round listening and regularly listening to our drivers,” stated Mary Winfield, Lyft’s vp of Belief and Security, who’s tasked with bettering driver and passenger expertise. “For a lot of of our drivers, they need extra instant assist.”

Lyft has seen a surge in ridership over the previous few months after it is rival Uber has been embroiled in scandals. However now, as Uber is cleansing up its act with a brand new CEO and initiatives like 180 days of change to assist drivers, Lyft might must work tougher to realize on its competitor.

In contrast with Uber, Lyft has lengthy been the small canine within the ride-hailing world. It is acquired $2.6 billion in enterprise funding and is valued at $7.5 billion, whereas Uber has acquired $12.9 billion and is valued at $68 billion.

However, Lyft has quietly amassed US market share during the last 12 months. Since January, it is launched in dozens of latest cities and now’s almost as ubiquitous as its rival. Lyft is at present accessible in 49 states, with South Dakota being the lone state with out the ride-hailing service. Lyft can be reportedly eyeing worldwide enlargement.

“We’re simply so centered on our recreation,” Winfield stated. “We do not need to get distracted by others.”

Lyft at present has greater than 700,000 US drivers and is thought for being extra driver-friendly than Uber. As an illustration, it launched in-app tipping and instant driver payout years earlier than Uber rolled out such options.

“We did tipping earlier than tipping was cool,” Winfield stated. “Thus far we have had over $250 million in suggestions which have been paid out.”

Earlier this 12 months, Lyft added options like scheduled rides and modes wherein drivers can add their very own vacation spot whereas choosing up passengers. Uber has just lately added related options too.

Lyft’s new assist updates are centered on giving drivers instant help, one thing that is vital in the event that they get into hassle whereas on the street. Beforehand, if drivers had a query they would not get a response for a few hours. Now, they will be capable to discuss to somebody instantly.

“In case you have engaged drivers they usually’re pleased, they do the identical factor for passengers,” Winfield stated.

Lyft’s new updates are slated to roll out over the following few weeks.

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