At first look, it is easy to mistake the Floor Professional four for the Floor Professional three.

Microsoft will substitute Floor Professional 4s which can be stricken with a display flickering subject that’s attributable to a downside and is unfixable in firmware or software program.

For greater than a 12 months, there have been complaints from Floor Professional four customers that their pill computer systems had been creating a nasty display flickering subject. You may see the difficulty in motion right here. The random prevalence and nature of the corruption made it clear that the was the trigger. To attempt to eke some life out of their techniques, Floor Professional four customers had been going to excessive lengths. Sticking the machines within the freezer would restore regular operate for a brief interval, and different homeowners felt that hairdryers had been a greater answer.

With Microsoft now correctly acknowledging the issue, these hacks are now not mandatory. Prospects with affected machines should request a substitute inside three years of the preliminary buy, whether or not it was a shopper or a company sale. They’re going to obtain a refurbished however in any other case equal Floor Professional four.

Quite a lot of homeowners of affected techniques have paid Microsoft for repairs: display substitute might be carried out for $450. The corporate says that anybody who had their display changed to deal with flickering ought to contact the corporate and apply for a refund.

It is not clear simply what number of homeowners have been hit by the difficulty (for what little it is value, a number of Floor Professional four techniques have handed by my palms and none of them have proven this specific defect), however Microsoft’s slowness to reply is certain to offer many would-be Floor consumers some concern. The problem is just not a lot the existence of the flaw within the first place—it is clearly not common, and each producer has had the occasional manufacturing defect—however the truth that it took Microsoft so lengthy to take any actual motion.

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