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Enlarge / The iPhone 6S is the brand new baseline for iOS 13.

Andrew Cunningham

Apple has posted discover of a brand new restore program to deal with a problem that stops some iPhone 6S and 6S Plus telephones from turning on.

“Apple has decided that sure iPhone 6s and iPhone 6s Plus gadgets might not energy on because of a element that will fail,” the web page for this system says. This system is wordily referred to as “iPhone 6s and iPhone 6s Plus Service Program for No Energy Points.”

It doesn’t have an effect on all iPhone 6S and 6S Plus models; quite, it impacts telephones in a sure serial quantity vary that corresponds to some handsets offered between October of 2018 and August of 2019. The iPhone 6S was discontinued in North America all through that window, however the firm continued to make and promote it for another areas.

Apple’s web page for the service program invitations customers to sort of their serial numbers to test if their gadgets are affected. The corporate additionally notes, “In case your iPhone has any injury which impairs the flexibility to finish the restore, similar to a cracked display screen, that problem will should be resolved previous to the service. In some circumstances, there could also be a value related to the extra restore.”

If the consumer’s serial quantity suits the invoice, Apple will service the affected gadgets via both an Apple Retailer, a mail-in service, or an Apple Approved Service Supplier. The corporate additionally says that customers who paid out of pocket to restore the issue already can request refunds. All these gives solely cowl the telephones when you have bought them inside two years of reaching out to Apple, nonetheless.

Apple has supplied related restore packages for its merchandise up to now—for instance, Mac laptops with failing butterfly keyboards. The iPhone 6S and 6S Plus are at present the oldest iPhones supported by Apple’s newest software program launch, iOS 13. And with iOS 12 final 12 months, Apple sought to enhance efficiency on these telephones on newer software program to increase their longevity in some circumstances.

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