HP’s Envy 13 Ultrabook.

Andrew Cunningham

Those that have bought a brand new HP laptop computer up to now two years ought to be aware of the corporate’s newest voluntary recall. HP introduced that it is recalling batteries for choose laptop computer fashions, together with some within the ProBook, Envy, and ZBook households. The corporate acquired eight stories of those lithium-ion batteries overheating, melting, or charring, in addition to one report of a minor harm brought on by the malfunctioning batteries.

“We’re taking instant motion to deal with this subject together with a voluntary recall and substitute of the batteries,” HP’s assertion says. “This motion pertains to zero.1 p.c of the HP programs bought globally over the previous two years.”

HP has a full listing of the affected laptops on its battery program web site. Included within the recall are a variety of HP ProBook G2 and G3 fashions, ZBook 17 and Zbook Studio laptops, and Pavilion x360 and Envy m6 laptops, amongst others. The laptops have been bought from December 2015 via December 2017 at a variety of licensed retailers together with Greatest Purchase and Amazon, in addition to HP’s personal web site.

The corporate additionally offered directions on learn how to test in case your laptop computer has a faulty battery. Pocket book customers can obtain HP’s Battery Validation Utility to test if their laptop computer’s battery must be changed. The validation takes lower than a minute, and if you happen to do want a brand new battery, HP will present one. Nonetheless, because the batteries in these laptops are usually not meant to get replaced by customers, HP will ship a licensed technician to exchange the battery correctly.

These with affected laptops can nonetheless use their units after putting in a BIOS replace from HP. The replace places the battery in “Battery Security Mode,” which forces the battery to discharge and stop charging once more till the mode is disabled. Whereas in “Battery Security Mode,” the laptops can nonetheless operate safely whereas related to an HP energy adaptor.


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