Logitech

Many customers of Logitech’s Concord Hub good residence hub and distant had been not too long ago met with a nasty shock. The gadget’s newest firmware replace, model four.15.206, reportedly cuts off native entry for Concord Hubs. In consequence, many customers who created residence automation and good residence methods utilizing third-party APIs have not been capable of management many, and in some circumstances, all of their related IoT gadgets.

Logitech started pushing out firmware replace four.15.206 final week, its launch notes stating that it addresses safety and bug fixes. Customers instantly flocked to Logitech’s group varieties to complain as soon as they realized the methods they constructed as much as management their good residence gadgets basically grew to become unresponsive. Customers with Homeseer and House Assistant APIs have reported components of their methods damaged, stopping them from controlling issues like good TVs, sound methods, and extra utilizing the Concord Hub and its distant.

Final evening, Logitech responded with an official assertion on its boards, saying partly that the firmware replace addresses “safety vulnerabilities” and that these “undocumented” APIs that some have been utilizing for residence automation had been by no means formally supported within the first place. This is the complete assertion:

Logitech not too long ago launched a firmware replace for Concord hub-based remotes that addressed some safety vulnerabilities dropped at our consideration by a third-party cyber safety agency. Logitech takes our prospects’ safety significantly, and we work diligently to repair these sorts of points as they’re found.

Final week we started rolling out this replace. We’re conscious that some prospects utilizing undocumented Concord APIs for native residence management had been affected as a side-effect of our closing these vulnerabilities. These non-public native management APIs had been by no means supported Concord options. Whereas it’s unlucky that prospects utilizing these unsupported options are affected by this repair, the general safety of our merchandise and all of our prospects is our precedence.

We urge prospects to replace to this newest firmware, model four.15.206. Please see this text for full instructions on checking and updating your present firmware model.

Unsurprisingly, this assertion wasn’t sufficient to squelch the frustrations of Concord Hub customers lacking the eliminated function. Those that purchased the good residence hub for its native entry function have now been pressured right into a troublesome state of affairs: both begin utilizing a sensible residence system that the Concord Hub formally helps, or purchase a brand new hub that gives native entry.

This is not the primary time Logitech has basically bricked one among its personal gadgets. Late final 12 months, the corporate introduced it could “discontinue service and help” for Concord Hyperlink gadgets inside a couple of months. Hyperlink customers had been capable of management residence leisure and sound methods utilizing the gadget and its accompanying app, with out paying a service or subscription payment.

On the time, Logitech supplied a reduction to Hyperlink prospects in the event that they upgraded to the newer Concord Hub, however many Hyperlink customers had been annoyed that they had been being pressured to purchase a brand new product whereas their present system spiraled towards finish of life. After intense backlash, Logitech ended up changing Hyperlink gadgets totally free.

Other than its official assertion, Logitech hasn’t responded additional to the net outrage concerning the elimination of native entry. Those that actively use native entry on their Concord Hubs could select to not improve to the most recent firmware, whereas some have already tried to downgrade to older firmware variations.

Ars has reached out to Logitech for extra data and can replace this put up if a response is obtained.

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